September 6, 2011
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I heard it on the grapevine – 5 things you can learn from social listening

In past posts, I’ve spoken about the importance of social listening and ways to create a good strategy. This time, I’d like to get a little more specific about what you can expect to learn from social media conversations relating … Continue reading

September 2, 2011
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Three things you should learn before launching a social media campaign

Social media is a conversation. You can’t just jump in without understanding who’s talking, what they’re talking about and why. It’s like any other social situation – there’s value in understanding the mores and norms of the group you want … Continue reading