May 22, 2012
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Getting there, staying there: a look at social media strategy

I don’t believe in one-off online marketing drives, unless they’re a prelude to a long-term engagement. Social media marketing isn’t just a tactic, a special effect to be used at will. It is an entire domain on its own and … Continue reading

May 4, 2012
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Customer service begins with corporate culture

We’ve worked on corporate intranets and employee-facing communications, but the bulk of what we work on is targeted at our clients’ existing and potential customers. Effective online communication is a part of good customer service. It’s important to have useful … Continue reading

May 1, 2012
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Look for friends, not links: the mantra of online networking

How do you reach out to online influencers and get more incoming links and more reach through them? Last April, this blog offered what was described as the new mantra of online networking: Look for friends, not links. It’s been … Continue reading