March 13, 2012
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Creating brand stories that energize audiences

We’re a storytelling species; from the days of cavemen gathering around a fire, listening to a shaman sharing myths -to the stories in every shape and form that we consume from multiple sources; people have always loved telling and consuming … Continue reading

November 25, 2011
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Hold on to that feeling: some dos and don’ts of customer retention

Human interaction isn’t yet an exact science, but people sometimes think it is. There’s a growing emphasis on studying customer experience and improving it.But, an interesting study suggests that the biggest spenders aren’t always the ones getting the best results. … Continue reading

November 8, 2011
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Getting the most out of your local listing

In the last post, I briefly mentioned the importance of having a presence on local listings like Google Places. It helps you reach out to local customers by increasing your visibility in location-based searches. It strengthens your association with your … Continue reading

September 2, 2011
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Three things you should learn before launching a social media campaign

Social media is a conversation. You can’t just jump in without understanding who’s talking, what they’re talking about and why. It’s like any other social situation – there’s value in understanding the mores and norms of the group you want … Continue reading